Brands are constantly looking to drive down costs and accelerate response times for customer queries.…
Christina CherryJune 30, 2023
Customer Help Center Development Pioneering self-service for the world’s biggest brands. Self-serve is the right…
Jen londonJune 14, 2023
Customer Service Outsourcing Exceptional customer care outsourcing in action. Harte Hanks’ customer service outsourcing services…
Jen londonJune 8, 2023
The importance of time management for salespeople is no secret. Navigating new leads, completing follow-ups…
Christina CherryJune 1, 2023
Research highlights the importance of team leaders to employee engagement and satisfaction Research by COPC…
Christina BellaroFebruary 8, 2023
In this excerpt from the 2022 guide, "7 Tips to Modernize Your Self-Service Customer Care,"…
Jen londonDecember 28, 2022
In this excerpt from the 2022 CCW Market Study, Harte Hank’s Ben Chacko, Managing Director, Customer…
Christina BellaroNovember 2, 2022
