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Our People

At the heart of every project are global teams of bright, passionate people who bring together expertise, insight and a shared ambition of creating the best work.

Leadership Team

Photo of of Brian Linscott, CEO, Harte Hanks
Chief Executive Officer, Member of the Board of Directors

Brian Linscott

Appointed to CEO in June of 2021, Brian has over two decades of experience advising clients and C-level executives on operational improvements, growth strategies, acquisitions, corporate development and capital structure across a variety of industries, including media, manufacturing and transportation. From 2015 to 2019 he served as Partner at BR Advisors, where he led the operational improvement of radio and printing companies, developed new partnerships and facilitated asset transactions. He also serves as Operating Partner at Traverse Pointe Partners since 2014, where he advises a private equity fund on financial and operational assessment of equity investments and developed post-acquisition operational strategies to create shareholder value. From 2013 to 2015, Brian served as a Managing Director at Huron Consulting Group where he managed client relationships, oversaw consulting teams and developed new business opportunities in Huron’s Business Advisory practice. From 2009 to 2012, Brian served as Chief Financial Officer/Senior Vice President at Sun Times Media, LLC where he created and executed a restructuring plan that led to substantial EBITDA growth, cash flow improvement and a successful sale of the company. Brian received his BS in Finance from the University of Illinois, Urbana.
Photo of Lauri Kearnes, CFO, Harte Hanks
Chief Financial Officer

Lauri Kearnes

Lauri is the Chief Financial Officer and is responsible for global accounting and finance operations. She brings over 20 years of experience in accounting and finance roles, including the last 18 years with Harte Hanks in various positions. Lauri has experience with ERP and other system implementations. She was instrumental in centralizing the accounting operations for the company to drive measurable savings and efficiency. She is committed to continual improvements in processes and systems to lead the company forward.

Lauri began her career in public accounting and held various roles at Nutraceutical Corporation and Brooks Automation. She currently serves on the OTCQX U.S. Advisory Council. She received her Bachelor of Science degree in Accounting and a Masters of Accounting from Utah State University.

Photo of Bob Wyman, Harte Hanks
General Counsel

Bob Wyman

After 23 years as a civil and criminal litigator, Robert “Bob” Wyman joined Harte Hanks in 2012. Along with his litigation experience, Bob also has a wide array of experience in the areas of international and multi-state employment law, real estate law, privacy law, banking law and contract law. He enjoys handling the diversity of issues that corporate law presents and recognizes the privilege of serving as the lead in-house lawyer for Harte Hanks.
Photo of Nina Hall, HR, Harte Hanks
VP of People, Human Resources

Nina Hall

Nina leads a team of HR professionals, responsible for championing the company’s culture and providing tools and resources that create an engaging experience for all employees. She has served in a series of key human resources roles, supporting Harte Hanks’ locations in California prior to her relocation to Texas. With over 25 years of experience, her role includes oversight of talent acquisition, employee relations, human resources shared services, compliance, benefits and engagement for the company’s more than 2,500 employees worldwide. Prior to joining Harte Hanks, Nina held various HR management roles, supporting public broadcasting and information technology. She received a Bachelor of Science degree from Pepperdine University in Malibu, California.
Photo of Pat O’Brien, Fulfillment and Logistics, Harte Hanks
Managing Director, Fulfillment and Logistics

Pat O’Brien

Pat is the Managing Director of Fulfillment and Logistics for Harte Hanks. Pat's fulfillment team puts clients' brands into customer hands including print-on-demand literature, sales enablement materials, and promotional items, product samples, and specialty kits.

The logistics division helps retailers compete with the freight industry's largest players on cost and speed. Moving full loads, partial loads, and time-sensitive materials to the tune of more than 1.3 billion pounds of freight per year, Harte Hanks is the master of the middle mile and serves as a true outsourced supply chain partner for companies like Office Depot and American Eagle.

Pat's team of 200+ operations and client service professionals operate from multiple production centers across the U.S. and Europe, including a new 400,000-square-foot, FDA-certified facility strategically located in Kansas City and a 300,000-square-foot Boston facility serving the East Coast's consumer and financial industries.

Before joining Harte Hanks, Pat managed logistics for Wayfair, was a management consultant for Bain & Company and a U.S. Navy officer and pilot for a decade. He holds an MBA from the Massachusetts Institute of Technology and is based in Massachusetts.

Areas of Expertise:
#fulfillment #logistics #operations #supplychain #Printondemand #ecommerce

Photo of Ben Chacko, Customer Care, Harte Hanks
Managing Director, Customer Care

Ben Chacko

Ben is the Managing Director of Customer Care for Harte Hanks. The division focuses on helping brands win the hearts and minds of customers through top-notch customer service and experiences delivered by people and technology.

Ben oversees a team of 2,000+ customer care and inbound/outbound sales professionals who provide full CX support. His team also offers a full suite of CX consulting services driven by data and analytics to support client business transformation efforts including CRM system customization and integration and self-service help center configuration.

Ben has over two decades of experience leading customer care efforts for clients, including Microsoft, Samsung Electronics, HBO Max, Sonic and Blue Cross Blue Shield FEP, and implementing and running large-scale multi-shore customer care programs. He is based in Austin, Texas.

Areas of Expertise:
#CX #callcenter #customerservice #BPO #salessupport #wfh #salesautomation #personalization #outsourcing #contactcenter #leadgeneration #CRM #customersatisfaction #operations #inboundmarketing #telemarketing

Headshot photo of Elliott Peterson, CTO, Harte Hanks
Chief Technology Officer

Elliott Peterson

Elliott is an accomplished IT executive with extensive experience in leading digital transformation and business change in several diverse industries, from landing rovers on Mars while working at NASA, to headphones at Beats by Dre, to changing the consumer experience in retail at Westfield, he understands both the technical and business requirements needed to succeed in transforming a business. Elliott has a proven history of promptly changing the culture of IT and implementing an aggressive culture of timelines, organization, and budget consciousness while improving employee morale.

Elliott earned a BS in Computer Information Systems from DeVry Institute of Technology and an MBA from the Keller Graduate School of Management.

Photo of Don Aicklen, Harte Hanks SVP
Senior Vice President, Sales and Marketing

Don Aicklen

Don leads sales and marketing for Harte Hanks, a global customer experience company that has been helping brands acquire and retain customers for 100 years. Don has 30+ years of experience with Harte Hanks and is responsible for the company’s go-to-market strategy across all three divisions.

Harte Hanks calls itself the customer company because it works with customers at every step in their purchasing journey. The Marketing Services team drives awareness, consideration, and purchase through data and analytics, digital marketing, and strategic and creative services. The Customer Care team ensures service and loyalty with a full suite of CX support. And Harte Hanks’ Fulfillment and Logistics division puts brands into hands including, print-on-demand literature, sales enablement materials and promotional kits as well as serving as a true outsourced supply chain partner.

Don previously managed enterprise sales at KBM Group/Wunderman and held positions at several technology startups. He’s worked extensively with clients in consumer products, automotive, retail, technology, and travel/hospitality.

Don is based in Cincinnati, Ohio and is a graduate of the University of Kentucky.

Areas of Expertise:
#sales #salesstrategy #marketing #CRM #CX #salestechnology #businessdevelopment #directmarketing #integratedmarketing #multichannelmarketing #leadgeneration #digitalmarketing #marketingstrategy #MSP #managedservideprovider

Headshot photo of Janel Harris, SVP Healthcare, Harte Hanks
Managing Director, Marketing Services

Janel Harris

A marketing agency veteran, Janel Harris, leads a team of 300+ Harte Hanks professionals across four countries to uncover the behavior-based insights that drive customer engagement with brands, enhance the customer experience, and accelerate sales.

Harte Hanks's global marketing services have been helping companies attract, acquire, and retain customers for 100 years. It has evolved through the newspaper, television, and radio eras to today's highly complex marketing technology and data-driven ecosystems. Janel's team delivers data and analytics, digital marketing, and strategic and creative services to some of the world's most recognized brands, including Bank of America, Sony, IBM, Ford, and BMW.

Before joining Harte Hanks, Janel spent two decades leading integrated agency teams for MRM, GSW Worldwide, and GKV Communications. She's based in Philadelphia, PA.

Areas of Expertise:
#marketing #CX #digitalmarketing #emailmarketing #analytics #directmail #advertising #digital #directmarketing #integratedmarketing #multichannelmarketing #leadgeneration #marketingstrategy #communications #MSP #managedservideprovider #audiencesegmentation #customerjourney #mediaplanning #mediabuying

Inside Harte Hanks

Our Harte Hanks team members appreciate our culture. Have a look:

How was the hiring interview experience at Harte Hanks?

Meet one of our analytical problem solvers, Danielle Cambio, Journey Manager at Harte Hanks, who is sharing some insights into her positive hiring and onboarding experience.

What’s your favorite thing about Harte Hanks culture?

Meet Dan Rubin, Chief Data and Analytics Officer at Harte Hanks, who besides transforming data into business value, rarely sits still or indoors. Here he shares his favorite aspects of Harte Hanks’ culture.

Have you ever wondered what a strategist does?

Meet Libby Melbert, the Senior Strategist at Harte Hanks, as she shares some insights about the complexity of her role as a strategist and how she tends to wear many hats.

Our Mission

To work in service of our clients to provide meticulous marketing expertise and execution to better understand, attract and engage their customers.

Just the Facts

5 Countries
11 Offices
2,500 Employees
100 Years of Experience

Corporate HQ

Massachusetts

Boston

Florida

Deerfield Beach

Jacksonville

St. Petersburg

Kansas

Kansas City

Massachusetts

East Bridgewater

Pennsylvania

Philadelphia

Belgium

Hasselt

Philippines

Manila

Romania

Iasi

United Kingdom

London

A global presence with a personal touch – we work our magic worldwide

Get in touch to learn more about what we can do for you.

Harte Hanks Chosen by Luxury Brand PIRCH to Lead New Direct Marketing Campaigns