Customer Care Technology

Evolve your customer care.

Full customer focus.

We make end-to-end customer care simple – for both brand and buyer. Our omnichannel, purposeful technology and automation implementations empower your agents to handle interactions with less hesitation, more control and more confidence.

We focus on the tech, you focus on the customer. Drawing on over 40+ years of exceptional customer care, our consultancy provides the right insights to streamline your customer’s pathway to resolution – unlocking new levels of support efficiency, driving down labor costs and accelerating CSAT across all channels.

Customer Relationship Management (CRM) Harte Hanks (1)

Refreshingly unified customer management

Unlock the true potential of your CRM. Our agile implementations unify disparate systems and dashboards into a single pane of glass — giving your agents a 360° view into customer data, on demand. So, when they raise their hand for help — you already have the right answers on hand. No transfers and no escalations, just faster, cleaner interactions — at scale.

SalesForce, Zendesk & Oracle implementation experts
Routine task automation
Automatic data entry
Integrated dashboards
Reporting and business intelligence

Automated telephony, human touch

Continually lower the cost of picking up the phone. Effortlessly bring self-serve to your support lines and solve customer interactions with inch-perfect automated IVR systems — converting insightful content into conversational speech. With real-time call analytics and AI customer journey data, our telephony implementations help agents resolve complex customer demands with no fear.

IVR implementation
Real-time conversational insights
Natural language processing (NLP)
AI intent analysis
Sentiment monitoring

Digital messaging, reimagined

Digital conversations that feel authentic, intentional and effortless — across SMS, livechat and more. Using breakthrough AI and native machine learning, we help you to respond faster and drive down your cost-per-interaction with sensory-rich, automated messaging — inspired by what your best-performing agents do and say. It’s digital messaging — with the right solutions, the right brand and the right context.

Intelligent chatbotting
SMS
Livechat
Fed by machine learning & NLP
AI queue prioritization
Automatic language translation

Promoting and protecting some of the world’s most prestigious brands

View Our Case Studies

Global support at scale

Always-on customer care, around the globe. With machine and real-time translations, we automate memorable interactions – no matter whether the customer buys in dollars, pounds, euros or something else.

Lean by nature

A lean and tailored setup for your specific needs. You don’t use – or pay for – any excess resources or tools. Paired with our seamless self-serve automation, you can curb overspend and reduce labor costs across the board.

Customer care in the truest sense

Make every agent conversation count. Our technology choreographs the customer pathway to support. By displaying the most relevant contact channels for their query. you deliver a fast resolution for your customer, and a lower cost for your business.

Real-time customer insights

Stay relevant and adapt quickly to the ever-evolving needs of the customer. Our real-time analytics give you the visibility to meet trending subjects and repeat interactions to the minute, helping your self-service to move at the speed of your buyers.

Contact us

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Customer Care

September 26, 2023