What is customer help center development?

Customer help center development is the process of building and optimizing self-service platforms where customers can resolve their queries without agent interaction. It includes creating knowledge bases, content prioritization, and search analytics.

How can help center development benefit my business?

Help center development enhances customer satisfaction by providing faster resolutions to common queries. It reduces agent workload, leading to cost savings and more efficient customer care support.

How does Harte Hanks’ help center development work?

Harte Hanks' help center development includes content SEO, real-time monitoring, and issue resolution. We provide continuous content updates and insights to match customer trends, offering an optimized self-service experience.

Customer Help Center Development

Pioneering self-service for the world’s biggest brands.

Help Center Development for customer self-service, showcasing seamless customer support help center solutions for leading brands. Harte Hanks delivers customer help center development services to streamline self-service and support efficiency, providing enhanced customer experiences.

Your customers’ platform to self-serve.

Self-serve is the right here, right now. Powered by social listening and market-leading content creation, Harte Hanks’ customer help center development services enable brands to stand out for every relevant and trending customer search query. Our knowledge bases deliver the first-time resolutions your customers seek, and the self-service opportunities your business needs to curb the cost of agent engagement.

From 40+ years of exceptional customer care, we’ve learned that customer needs never stand still. With powerful search analytics, intent tracking and continuous optimization, we actively monitor your customer help center base, serving fresh, relevant content to meet their needs to the minute.

Harte Hanks customer help center development.

Helpful content: Decided by you, delivered by us.

Pays attention to customer trends
Automates content prioritization
Filters traffic toward priority channels
Realizes & addresses content gaps

Content SEO implementation

Routinely optimized with your customer in mind, and at heart. Our customer listening and analytics help you to continually rank content for the phrases your customers are searching for. Your resolutions at their fingertips. No more third-party guesswork.

Channel prioritization

Based on our low cost, high resolution algorithm, we steer customers toward the contact channel with the best success rates and lowest agent output for their dilemma. Your customers get faster resolutions, you pay cents per interaction – not dollars.

Content expertise

Real-time knowledge base insights. Real-time social listening. Armed with meaningful search analytics, we implement immediate, insightful support content at scale. Videos, articles, infographics, guides and more – entirely driven by what your customers are asking, right now.

Monitoring & issue resolution

We pay attention. Our customer help center development services identify and address self-service shortfalls in real-time with and clean customer trend analytics. Minimize escalation. Address your most immediate customer challenges at source. When we say we care – we mean it.