Help Center Development

Pioneering self-service for the world’s biggest brands.

Your customers’ platform to self-serve.

Powered by social listening and market-leading content development, we help brands to stand out for every relevant and trending customer search query. Our knowledge bases deliver the first-time resolutions your customers seek, and the self-service opportunities your business needs to curb the cost of agent engagement.

From 40+ years of exceptional customer care, we’ve learned that customer needs never stand still. With powerful search analytics, intent tracking and continuous optimization, we keep a finger on the pulse of your customer base, serving fresh, relevant content to meet their needs to the minute.

Helpful content: Decided by you, delivered by us. Harte Hanks help centers are used to:

Pay attention to customer trends
Automate content prioritization
Filter traffic toward priority channels
Realize & address content gaps

SEO implementation

Routinely optimized with your customer in mind, and at heart. Our customer listening and SEO-savviness help you to continually rank content for the phrases your customers are searching for. Your resolutions at their fingertips. No more third-party guesswork. No more escalation.

Channel prioritization

Based on our low cost, high resolution algorithm, we steer customers toward the contact channel with the best success rates and lowest agent output for their dilemma. Your customers get faster resolutions, you pay cents per interaction – not dollars.

Content expertise

Real-time insights. Real-time actions. Armed with meaningful search analytics, we implement immediate, market-leading content at scale. Videos, articles, infographics, guides and more – entirely driven by what your customers are asking, right now.

Monitoring & issue resolution

We pay attention. Identify and address service shortfalls in real-time with our ingrained help center analytics and clean customer trend intelligence. Minimize escalation. Address your most immediate customer challenges at source. When we say we care – we mean it.