Help Center Development

Pioneering self-service for the world’s biggest brands.

Your customers’ platform to self-serve.

Self-serve is the right here, right now. Powered by social listening and market-leading content creation, Harte Hanks’ help center development services enable brands to stand out for every relevant and trending customer search query. Our knowledge bases deliver the first-time resolutions your customers seek, and the self-service opportunities your business needs to curb the cost of agent engagement.

From 40+ years of exceptional customer care, we’ve learned that customer needs never stand still. With powerful search analytics, intent tracking and continuous optimization, we actively monitor your customer base, serving fresh, relevant content to meet their needs to the minute.

Harte Hanks help center development.

Helpful content: Decided by you, delivered by us.

Pays attention to customer trends
Automates content prioritization
Filters traffic toward priority channels
Realizes & addresses content gaps

Content SEO implementation

Routinely optimized with your customer in mind, and at heart. Our customer listening and analytics help you to continually rank content for the phrases your customers are searching for. Your resolutions at their fingertips. No more third-party guesswork.

Channel prioritization

Based on our low cost, high resolution algorithm, we steer customers toward the contact channel with the best success rates and lowest agent output for their dilemma. Your customers get faster resolutions, you pay cents per interaction – not dollars.

Content expertise

Real-time knowledge base insights. Real-time social listening. Armed with meaningful search analytics, we implement immediate, insightful support content at scale. Videos, articles, infographics, guides and more – entirely driven by what your customers are asking, right now.

Monitoring & issue resolution

We pay attention. Our help center development services identify and address self-service shortfalls in real-time with and clean customer trend analytics. Minimize escalation. Address your most immediate customer challenges at source. When we say we care – we mean it.