Self-serve is the right here, right now. Powered by social listening and market-leading content creation, Harte Hanks’ help center development services enable brands to stand out for every relevant and trending customer search query. Our knowledge bases deliver the first-time resolutions your customers seek, and the self-service opportunities your business needs to curb the cost of agent engagement.
From 40+ years of exceptional customer care, we’ve learned that customer needs never stand still. With powerful search analytics, intent tracking and continuous optimization, we actively monitor your customer base, serving fresh, relevant content to meet their needs to the minute.