Highlights of our privacy practices, your rights and how to exercise them
We are Harte Hanks, a global behavioral marketing company based in the United States with operations in Europe and Asia. We marry our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment and customer care, we manage a full consumer experience. In doing so, we are shortening the distance between behavior and action. In addition to processing personal information legitimately, ethically and lawfully, we believe marketing is, and will always be, about establishing trust with individual customers and working hard to maintain it. Providing you with a simple, honest description of how we use information about you is critical to establishing your trust. Giving you control over how we use your information is critical to us keeping it.
You have a right to transparency, and we maintain the necessary mechanisms to help you exercise privacy rights specific to if, when and how we process information about you, and otherwise communicate with you. We work hard to conform to the laws and regulations which govern our processing of personal information and our privacy and security practices. We rely on special contracts, often referred to as Data Transfer Agreements, Standard Contractual Clauses or Model Clauses, across our global processing operations to ensure adequate privacy and security of personal information processed in the United States, Europe and the Philippines. While we cannot guarantee 100% security, we want you to know that we implement technical and organizational measures designed to protect the privacy and security of your information, and regularly review and seek to improve these practices. Visit the We implement technical and organizational measures to protect information section of our privacy statement to learn more. Finally, you may not use our websites if you are under the age of 18.
The following table offers highlights of our privacy practices. Visit our privacy statement to learn more about how we process personal information, your privacy rights and how to exercise them, and how to get in touch with our privacy team for help.
We may process different kinds of information about you, including:
Personal information about you at home. Information about you as an individual, such as your name, gender, telephone number, e-mail address and postal address. Note that if you live in the U.S., we may also process additional information about you, such as demographic attributes (age, home ownership, marital status, gender), behavioral indicators (brand alliances, communication channel preferences or purchasing habits) or interest indicators (life stage, lifestyle or activities).
Personal information about you at work. Information about you as a business professional, such as your name, gender, job title or function, company name, telephone number, e-mail or postal address.
Behavioral information about your use of our websites. Information concerning your visits to and use of our websites, such as the web pages, articles and website features you interact with and other technological data associated with your visit (how you came to our website, your internet domain, IP address, unique device identifiers, internet browser, operating system or mobile device platform).
We may use information about you in support of the following objectives and purposes:
Provide our products and services to other businesses. We may receive personal information from our clients about you as a prospective, current or former customer or employee responsible for facilitating the delivery of our products and services to your company. We do not own or control such information. Visit Your Privacy Rights and How to Exercise Them to learn more.
Compile and license information to our clients. We may assemble and share personal information we receive from data aggregators and brokers for our, and our clients’, legitimate business, advertising and marketing interests. Our use, and our clients’ use, of such data is subject to strict guidelines. Visit We use information about you to offer clients data to learn more.
Advertise and market our products and services. We may process personal information we receive from you and other sources to present you with advertisements or send you marketing communications about our products and services.
Respond to your inquiries and requests. We will use personal information to facilitate your inquiries, requests, preferences and privacy rights. This includes using personal information we ask you to provide to us through such requests to validate your identity. Visit Verifying your identity in connection with your requests to learn more.
Comply with the law and protect legal rights. We may process personal information to comply with the law, protect our rights and safety, or protect the rights and safety of others.
We will share information about you with:
Recipients located abroad. We may share personal information with recipients located in another country when protected by special contracts designed to ensure adequate privacy and security protection, often referred to as Data Transfer Agreements, Standard Contractual Clauses or Model Clauses.
Other Harte Hanks companies. We may share personal information with parent, sister or subsidiary Harte Hanks companies, and with service providers we retain under a contract, to support the objectives and purposes defined above.
We may share personal information with clients to support our legitimate interest to compile and license information in support of their business, advertising and marketing objectives.
Legal authorities. We may share personal information with law enforcement agencies, regulators or other legal representatives to comply with the law, legal procedures, court orders and similar legally compelled disclosure orders.
Corporate merger. We may share personal information with another company to support a change to our corporate control, a merger, an acquisition or the sale of our company or assets.
We retain information about you differently based on different circumstances:
Client information. We retain personal information provided to us by our clients for the duration defined in our contract.
Information we license to clients. We retain personal information we license to clients for a period of one year, determined by the date we first obtain it, when it is updated by the source provider, or when it is otherwise used to communicate with you without your objection.
Business and compliance records. We retain some personal information to compile and retain business and compliance records required by law.
You have the following privacy rights, and can exercise them at any time by visiting our preference page or calling us toll-free using the below contact information:
Receive information about how we process personal information. You have the right to be fully informed about our processing of information about you. We work hard to be transparent about our business objectives and the information about you that we process in support of such objectives. We also work to notify you when we acquire or collect information about you or when we use such information for the purpose of communicating with you. We also include choice mechanisms in our disclosure statements to allow you complete control over the processing of information about you.
Inquire, access, view or obtain a copy of personal information. You have the right to inquire if we process information about you, access or review such information, or even obtain an electronic copy of such information that you can use elsewhere.
Change personal information. You have the right to change your personal information at any time.
Object to the processing of personal information. You have the right to object to our processing of your personal information for the purposes of:
- Pursuing our legitimate business interests
- Supporting our advertising and direct marketing objectives
- Making automatic decisions concerning you
- Creating or using profiles to make inferences about you
- Licensing or selling information about you to other parties
- Sharing information about you outside your home country or region
- Presenting you with online advertisements based on your location or online behavior
Request the deletion of personal information. You have the right to request we delete information about you.
Not be discriminated against for exercising your rights. You have the right to not be discriminated against for exercising your privacy rights.
Prevent solicitations. You have the right to prevent marketing communications from being delivered to you via email, phone or direct mail.
Request assistance. You have the right to ask us questions about the processing of information about you and to request that we help you exercise your rights.
Issue a complaint regarding the processing of personal information. You have the right to issue a complaint about our processing of information about you through our Privacy Department. While we are committed to addressing your concerns, you also have the right to lodge a complaint with American, European or Philippine authorities about our use of information about you.
Restrict the processing of personal information. You have the right to temporarily suspend, or place a legal hold on, our processing of information about you. This right is typically reserved to prevent the deletion of information about you for 90 days and give you time to engage a regulator or other legal representative in preparation of a lawsuit or to pursue legal remedies.
We respect your privacy and the preferences you share with us, and are here to help.
We have staff dedicated to address your privacy inquiries, questions, concerns, requests and preferences. Our Data Protection Officer is responsible for leading our privacy team and is supported by compliance facilitators and other privacy and security champions on our business teams across the U.S., Europe and Asia. If you have any questions or concerns about the ways we process your information or how to control information about you, please let us know. We look forward to hearing from you.
In the United States
Attention: Data Protection Officer
2800 Wells Branch Parkway
Austin, Texas 78728
Attention: Compliance Facilitator
138 Pacurari Street
Iasi, Romania, 700521
Attention: Compliance Facilitator
4th Floor Market! Market! Mall,
Fort Bonifacio, Global City
Taguig, Philippines 1634