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Customer Care Services

Increase CSAT rates whilst reducing costs

Customer care services, reimagined.

Harte Hanks’ Customer Care Services ensure every interaction is an opportunity to create a meaningful customer experience. Our entire customer care division is built on this belief – it’s what makes us the customer company.

For over 40 years we’ve helped brands add a smarter edge to customer service outsourcing with advanced customer care services that inspire effortless first-time resolutions. By deploying our meaningful customer service insights, accomplished support agents and powerful self-serve technology, we help you to drive breakthrough reductions in support costs, while continually moving the needle on CSAT.

Our award-winning customer care services and help center development programs can enable your business to gain a competitive advantage, lower labor costs and reduce effort for customers.

Contact Us

2000+ support agents worldwide

7 billion queries handled annually

+10% improvement

Turning existing patrons into brand advocates.

From technical support to complaint management: Our fierce devotion to reduced customer effort benefits both business and buyer.

Trusted customer care services for prestigious global brands

Effortless customer care

Breakthrough levels of customer satisfaction

A customer heard is a customer earned. We’ve invested heavily in this mindset. Our customer service outsourcing is fueled by decades of social listening and consumer awareness. Our history of paying attention helps brands to continually optimize digital self-service and online support in line with the shape, trends and demand of their customers — turning real-time insights into real-time actions

Diligent with your money

Your customer care profit center. Our market-leading self-serve and automation implementations offer immediate results and lowered costs at scale, without ever reducing customer satisfaction. We’re financial advocates for your brand — in the truest sense.

Rich, global learnings

By handling over 7 billion customer support inquiries annually for global brands, we’ve built a reputation for staying ahead of the curve. When it comes to buyer trends, performance opportunities and customer care best practices — we beat all other vendors off the starting line.

Contact our customer care services team today

Submit the below form and one of our customer care specialists will be in touch shortly to discuss the next steps. Or call us at 978-451-4151.

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