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Customer Care

Everything we have built, everything we do, is in active pursuit of winning the hearts and minds of your customers. Every day.

Every customer care interaction is critical, whether human-to-human or technology-to-human. A single interaction can determine in a matter of minutes whether your brand goes from zero to hero. Or hero to zero. Agents in our contact center work with the mindset that a customer heard is a customer earned.

At Harte Hanks, we have re-imagined the Customer Care model.


Your brand • Your voice • An empathetic advocate

There’s value in Customer Care done right.

Think of Harte Hanks Customer Care as a profit center for your brand. Defusing a dissatisfied customer:

  • Lowers costs
  • Raises revenue
  • Promotes favorable reviews

Done right, customer care can win new customers for your brand and turn existing customers into loyal cheerleaders.

And that’s something we all care about.

We promote and protect some of the world’s most prestigious brands.

Tap into Harte Hanks’ vast experience.

I appreciate the work you and your team have done to ramp up for a year with many new challenges. This year required more flexibility than even your team is used to when it comes to our Open Season, and everybody stepped up to contribute toward the program’s success. We are seeing very strong overall gains so far. I often say there is no silver bullet that solves for everything, but I am confident in saying that our combined team certainly shines brightly.

Managing DirectorHealthcare Organization
Join us at ProcureCon Marketing in London for an engaging roundtable discussion hosted by Harte Hanks.