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Customer Care

Driving increased CSAT rates and huge reductions in labor costs

Customer care, reimagined. Faster resolutions and satisfied customers at scale.

Every interaction is an opportunity to create a meaningful customer experience. Harte Hanks’ customer care division is built on this belief – it’s what makes us the customer company. For over 40 years we’ve helped brands add a smarter edge to customer service with resources that inspire effortless first-time resolutions.

By deploying our meaningful customer service insights, accomplished support agents and powerful self-serve technology, we help you to drive breakthrough reductions in support costs, while continually moving the needle on CSAT.

Our award-winning customer service agents and help center development programs can enable your business to gain a competitive advantage, lower labor costs and reduce effort for customers.

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Customer Care Outsourcing

Customer Service Outsourcing

Customer Care Technology (1)

Help Center Development

Help Center Development

Customer Care Technology

2000+ support agents worldwide

7 billion queries handled annually

+10% improvement
on CSAT

Turning existing patrons into brand advocates.

From technical support to complaint management: Our fierce devotion to reduced customer effort benefits both business and buyer.

The trusted customer care company for prestigious global brands

Customer Care Case Studies

Effortless customer care. Breakthrough levels of customer satisfaction.

A customer heard is a customer earned. We’ve invested heavily in this mindset. Our customer service outsourcing is fueled by decades of social listening and consumer awareness. Our history of paying attention helps brands to continually optimize digital self-service and online support in line with the shape, trends and demand of their customers — turning real-time insights into real-time actions. 

Diligent with your money

Your customer care profit center. Our market-leading self-serve and automation implementations offer immediate results and lowered costs at scale, without ever reducing customer satisfaction. We’re financial advocates for your brand — in the truest sense.

Rich, global learnings

By handling over 7 billion customer support inquiries annually for global brands, we’ve built a reputation for staying ahead of the curve. When it comes to buyer trends, performance opportunities and customer care best practices — we beat all other vendors off the starting line.

Contact our customer care team today

Submit the below form and one of our customer service outsourcing specialists will be in touch shortly to discuss the next steps. Or call us at 800-864-5108