Customer CareData & AnalyticsInsights What is Average Handle Time (AHT) and How Can You Reduce it? So what should you care about most – speed or quality? The correct answer is… Ben ChackoSeptember 26, 2023
Customer CareInsights The Benefits of Outsourcing your Customer Service More than 65% of people have higher expectations for customer service today than they did… Ben ChackoSeptember 13, 2023
Customer CareInside Sales OptimizationInsightsMarketing ServicesSales Services Conversational Intelligence vs. Chatbots: Everything You Need to Know Brands are constantly looking to drive down costs and accelerate response times for customer queries.… Christina CherryJune 30, 2023
Customer CareNewsroomPress Release Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+ Harte Hanks, Inc. (HHS), a leading global customer experience company, today announced they were chosen…Christina BellaroJune 1, 2023
Customer CareInside Sales OptimizationInside Sales OutsourcingInsightsSales Services Protecting Seller Time: Looking Beyond the Obvious The importance of time management for salespeople is no secret. Navigating new leads, completing follow-ups… Christina CherryJune 1, 2023
Customer Care Bots are Hot! Chatbots and translation technology are powerful tools that can improve customer care and provide a… Bill McLaughlinApril 17, 2023
Customer CareNewsroom Future-Proof Customer Experience Investments The Gist Opportunity knocks. Economic uncertainty is an opportunity to invest in customer experience, not…Christina BellaroMarch 3, 2023
Customer CareNewsroom Harte Hanks Lends Expertise for Employee Satisfaction Webinar with COPC Research highlights the importance of team leaders to employee engagement and satisfaction Research by COPC…Christina BellaroFebruary 8, 2023
Customer CareInsights 7 Tips to Modernize Your Self-Service Customer Care In this excerpt from the 2022 guide, "7 Tips to Modernize Your Self-Service Customer Care,"…Jenn AdamsDecember 28, 2022
Customer CareInsights Market Study: Modernizing Service Experiences With AI and Digital In this excerpt from the 2022 CCW Market Study, Harte Hank’s Ben Chacko, Managing Director, Customer…Christina BellaroNovember 2, 2022
Customer CareMarketing ServicesNewsroom Harte Hanks Webinar Reveals Today’s Best Practices for Social Media Executives worldwide attend 4 Lessons from 2021 to Maximize Social ROI Today, social media is…Christina BellaroFebruary 23, 2022
Customer CareNewsroomPress Release Harte Hanks Tapped by Midea for Exclusive Digital Customer Care Program Across Consumer Brand Portfolio Harte Hanks has been selected by Midea America Corp. (Midea) to implement a digital Customer…Christina BellaroFebruary 17, 2021