So what should you care about most – speed or quality? The correct answer is…
Ben ChackoSeptember 26, 2023
Brands are constantly looking to drive down costs and accelerate response times for customer queries.…
Christina CherryJune 30, 2023
Harte Hanks, Inc. (HHS), a leading global customer experience company, today announced they were chosen…
Christina BellaroJune 1, 2023
The importance of time management for salespeople is no secret. Navigating new leads, completing follow-ups…
Christina CherryJune 1, 2023
Chatbots and translation technology are powerful tools that can improve customer care and provide a…
Bill McLaughlinApril 17, 2023
The Gist Opportunity knocks. Economic uncertainty is an opportunity to invest in customer experience, not…
Christina BellaroMarch 3, 2023
Research highlights the importance of team leaders to employee engagement and satisfaction Research by COPC…
Christina BellaroFebruary 8, 2023
In this excerpt from the 2022 guide, "7 Tips to Modernize Your Self-Service Customer Care,"…
Jenn AdamsDecember 28, 2022
In this excerpt from the 2022 CCW Market Study, Harte Hank’s Ben Chacko, Managing Director, Customer…
Christina BellaroNovember 2, 2022
Executives worldwide attend 4 Lessons from 2021 to Maximize Social ROI Today, social media is…
Christina BellaroFebruary 23, 2022
Harte Hanks has been selected by Midea America Corp. (Midea) to implement a digital Customer…
Christina BellaroFebruary 17, 2021
