Ben Chacko, Author at Harte Hanks

Insights Customer Care

How to Outsource Your Customer Support: 3 Key Stages

This seismic shift has not been smooth sailing for most. Many firms are already grappling…

Ben ChackoNovember 23, 2023

Customer Care Insights

Customer Self-Service: The Benefits and Considerations

Ticket requests are up, agent attrition is stretching teams thin, and the so-called “next-generation” of…

Ben ChackoOctober 20, 2023

Customer Care Data & Analytics Insights

What is Average Handle Time (AHT) and How Can You Reduce it?

So what should you care about most – speed or quality? The correct answer is…

Ben ChackoSeptember 28, 2023

The Benefits of Outsourcing your Customer Service

Customer Care Insights

The Benefits of Outsourcing Your Customer Service

More than 65% of people have higher expectations for customer service today than they did…

Ben ChackoSeptember 13, 2023

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