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Your business is only as strong as your customer experience. We’ll help you deliver great customer interactions at every touchpoint.
Our clients are under pressure to adapt to rapidly changing customer expectations. They now must deliver consistent, positive and rewarding interactions. Every time. Across the customer journey. We’ve used our 30 years of customer support experience to manage this transition to what we call an intelligently-responsive contact center approach—using real-time data and predictive insights to interact with each customer in the most effective way, on the customer’s terms.
With smartshoring and multiple locations around the globe, we’re able to offer scalable and flexible, yet affordable, contact center services that smooth each customer’s path to purchase—and keep them coming back for more.
Great customer service can make the difference between a disgruntled ex-customer and an ardent brand loyalist. Our customer support representatives deftly handle incoming calls and requests—through email, chat, video and social media—to improve customer experiences. At the same time, our advanced analytics can alert you to trending product or service issues so that you can address them as they emerge.
The way customers interact with businesses and require support is transforming. Fast. With highly skilled teams and industry-leading technology, we’ll make sure your customer problems are being solved on every channel—around the clock.
Grow your contact database—and your sales—by engaging qualified buyers and influencers with just the right message at just the right moment. With a focus on high quality contact data, a disciplined approach to campaign execution and a results-driven management style, we fill your sales funnel with the qualified leads necessary to enable your team’s success.
As a Gold Level member of OPN, Oracle has recognized Harte Hanks (Contact Center) for our knowledge of Oracle Data Integration and Oracle HCM Cloud, and for our efforts in serving our joint customers.
Extensive experience navigating complex and significant support launches, leveraging partners as appropriate
Business-minded with industry expertise—particularly in retail, consumer, B2B, insurance and pharmaceuticals
Nimble and quickly scalable with technology, staffing and planning
Consistent delivery from site to site
With a large entertainment provider gearing up to launch a subscription service to millions of customers, they needed a contact center that could scale quickly to handle all customer inquiries and offer technical support. We partnered with them to provide customer care across multiple channels: social, phone, email and chat. How? By sourcing and training 7,000 agents in a tight timeframe, surpassing customer expectations by 430%, and reducing handle times.