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Ecommerce Fulfillment

Reliable D2C and B2B order fulfillment

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From pick to pack to ship: Reach more customers with exceptional ecommerce fulfillment.

Harte Hanks’ ecommerce fulfillment services are purpose-built to make order distribution efficient, economical and convenient for both businesses and consumers.

We deliver customized pick, pack and ship solutions designed to take the heavy lift off our clients’ shoulders – driving down shipping costs while keeping things simple. We’ve optimized every aspect of the ecommerce fulfillment process for a lean, cost-effective and error-free experience.

Across our inventory of print, sampling and kitting distribution competencies, we stand ready to deliver on a full suite of ecommerce fulfillment objectives – with precision and timeliness. Our global ecommerce fulfillment division and its supporting infrastructure handles 1.3 million packages and more than 4 billion mail packets each year – with a 99.98% accuracy rate on orders.

Optimizing e-fulfillment for global brands

  • B2B ecommerce

  • D2C ecommerce

  • Retail & CPG

  • Global 3PL Services

  • Multi-channel fulfillment

  • Subscription box fulfillment

  • Pick, pack & ship

  • Returns & recalls ready

Truly end-to-end ecommerce fulfillment

Our services cover ecommerce fulfillment at every step in the customer journey and supply chain.

Online order management

Proprietary order management processes, designed to integrate natively with a growing range of ecommerce platforms.

Receiving & unloading

Confirming product arrival and inventory unpacking alongside managing pouch documentation, serial number and SKU allotment.

Inventory management

Stocking SKUs in our secure FDA-approved, climate-controlled warehouses for simple storage and on-demand product picking.

Picking & retrieval

Product retrieval from storage in correct quantities and flawless condition – ready for packing at a dedicated client station.

Assembly & packing

Kitting and packaging SKUs in sealed, branded packages with custom labelling and barcoding options available.

Shipping & logistics

Optimizing packaging and delivery processes to ship orders cost-competitively across borders and regions.

ecommerce delivery and fulfillment services

Fast & cost-effective shipping

From our strategically located, 300K+ square-foot facilities in Boston and Kansas City fulfillment centers, we simplify getting from point A to point B. With our seamless warehousing and inventory management, clients can rest assured that their customers receive orders quickly and at the most sustainable cost across North America.

Regulated & certified warehousing

Our GMP-certified, FDA-approved and climate-controlled warehouses are fit to handle complex and sensitive stock securely. As fulfillment specialists, we can offer same-day pick and pack for customers in highly regulated industries, including pharmaceutical and time-sensitive CPG products that require the highest quality of inventory management and order tracking.

Regulated or ceritfied warehousing for ecommerce fulfillment

From port to customer

Our 3PL proficiencies enable us to manage the full transport and distribution process for clients – from inbound and outbound logistics to doormat delivery. By outsourcing the entire cycle to Harte Hanks, you earn back essential time and resources to invest in other key areas of your brand.

Optimizing fulfillment services for the world's most iconic brands

Full-cycle unity

We don’t just fulfill ecommerce orders. As a full-cycle company, we can actively help you sell more of them. Our ingrained marketing and sales competencies help clients to build immersive, branded campaigns – from impression to conversion to delivery.

In-house print

Our in-house print fulfillment services enable clients to deliver personalized coupons and flyers alongside their orders. With this addition, brands can connect with high-value customers, drive consumer loyalty and maximize order impact.

Recall management

We bring calm and confidence to your most sensitive product recall challenges. Our full-suite crisis management services mobilize quickly to deliver customer support, print and mail fulfillment, product recovery, quarantine and replacement.

United fulfillment

With our seamless inventory management capabilities, clients can centralize their entire supply chain and unite all types of fulfillment in one place. From sampling to subscription boxes: We can support brands with their entire SKU distribution process.

Contact our ecommerce fulfillment team today

Submit the below form and one of our specialists will be in touch shortly to discuss the next steps. Or call us at 800-480-3288.

Blogs & Insight

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Choosing a Fulfillment Partner 6 Key Considerations
December 1, 2023

Choosing a Fulfillment Partner: 6 Key Considerations

A kitting warehouse getting ready to kit.
November 24, 2023

Is Kitting Automation the Way Forward?

a consumer testing a product sample at home.
November 14, 2023

Getting Brands Into Hands: How to Generate Product Awareness in 2024

Product Recall Process
November 7, 2023

5 Key Elements of an Effective Product Recall Process

fulfillment warehouse
April 17, 2023

Why Companies Transition to a New Fulfillment and Digital Print Partner