So, when high-intent leads go silent, astray – or worse, ignored – the consequences are…
Christina CherryNovember 1, 2023
Ticket requests are up, agent attrition is stretching teams thin, and the so-called “next-generation” of…
Ben ChackoOctober 20, 2023
A Q&A With Harte Hanks Sr. Strategist Elizabeth (Libby) Melbert Insight management platforms can be…
Sarah WainOctober 13, 2023
In a world where instant gratification and swift responses are the norm, businesses are under…
Christina CherryOctober 12, 2023
Gartner estimates that businesses lose an average of $15m per year due to their unclean…
Aaron LudwigOctober 5, 2023
So what should you care about most – speed or quality? The correct answer is…
Ben ChackoSeptember 28, 2023
But that only applies when the data you're using is accurate – and for most…
Aaron LudwigSeptember 20, 2023
More than 65% of people have higher expectations for customer service today than they did…
Ben ChackoSeptember 13, 2023
Every sales leader has a duty to balance sales and revenue targets with the output…
Christina CherryAugust 19, 2023
But, determining targets isn’t always an easy process, and companies regularly pay the price for…
Christina CherryAugust 12, 2023
For some, this is easier said than done. Building a winning inside sales team from…
Christina CherryAugust 5, 2023