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Harte Hanks Teams Up With Reddy to Revolutionize Customer Care Using
AI-Driven Solutions

Published Date: Tuesday, Dec 10, 2024
Last Updated on: Saturday, Feb 08, 2025
Harte Hanks and Reddy revolutionize AI in customer service through a strategic partnership. This collaboration integrates AI-powered solutions for customer care, including AI-driven coaching, training automation, and call optimization. Featuring logos of Harte Hanks and Reddy alongside agents working in a modern call center, this initiative showcases the transformative role of AI in enhancing customer care operations and delivering superior customer experiences.

Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it’s collaborating with Reddy, a contact center coaching and training platform that uses AI to help businesses automate and optimize their contact centers.

Reddy is an all-in-one coaching platform powered by AI. It is the only customizable system that provides simulation training, copilot technology (to advise agents during calls) and call monitoring/metrics. Harte Hanks will use Reddy’s platform to support global call center operations by improving agent onboarding, automating training, and providing agent feedback.

“AI is the future and our partnership with Reddy represents a significant step in harnessing technology to improve training and coaching for our thousands of Customer Care agents. Rather than using AI to replace agents, we will use it to empower agents to ensure more personalized customer interactions that lead to improved results for our clients,” said Varsha Tomar, VP Partnerships at Harte Hanks.

About Reddy

Reddy is an all-in-one coaching platform powered by AI. Reddy enables contact centers to automate and optimize their operations and engagement strategies. By integrating powerful tools such as Pre-Call Training, Live-Call Assistance and Post-Call Coaching, Reddy.io helps customer contact teams increase efficiency, personalize communication, and provide elite customer service.

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