- Measure your customer experience
- Benchmark your CX against your competitors
- Recommend actions to close any gaps
Is your customer care as smart as it could be?
56% of companies will focus on improving customer experience over the next 2 years
WHAT YOU'LL SEE IN THE REPORT
Once we receive your audit request, a Harte Hanks expert will be in touch within a couple days with your report. In the report we interpret the audit data to identify the following:
- Key findings on how your CX stacks up against your competitors
- Your personalized CX score indexed for your industry
- Actions recommended based on our findings
- Harte Hanks customer care solutions to meet those needs
Your report will lay out Harte Hanks customer care solutions we can implement to close any gaps identified — explore some of those solutions:
Revenue increases 80% for businesses focusing on improved customer experience
Start smart with Harte Hanks customer care solutions.
At Harte Hanks, we have re-imagined, re-engineered, and re-created the Customer Care model. Request your CX technology audit now. Once you have the report, we offer a free consultation to further discuss your results, your customer journey, and how we will improve your CX together.