A major streaming provider of sporting events needed support to engage with customers in the channel of their choice and to maintain a sizeable social media presence. In this always-on world, they were looking to interact with customers along all points of their journey in any form they wished.
The client searched for one customer service group who could provide multi-channel customer support while maintaining service levels:
- Support Channels: voice, email, chat/SMS, social media, and app review
- Monitoring and responding to 30 Twitter handles