Harte Hanks, a leading global customer experience company, has received the Lenovo Supplier Conference Operational Excellence Award. The recognition was presented at Lenovo’s Supplier Conference in Hefei, China in acknowledgment of Harte Hanks’ performance supporting Motorola’s customer experience operations in Manila.
The award reflects consistent delivery of high-quality customer experience outcomes, including full attainment of key performance indicators over a sustained period, alongside continued innovation and operational excellence.
Harte Hanks was recognized for advancing CX performance across several areas:
- Customer experience innovation, including the launch and optimization of Smart IVR to improve routing accuracy and accelerate time-to-assist
- AI-enabled operational efficiency, leveraging agentic AI and knowledge enhancements to streamline workflows and support decision-making
- Sustained service performance, maintaining consistent KPI attainment across service levels, responsiveness, and resolution outcomes
- Long-term partnership value, reflecting more than a decade of collaboration supporting Lenovo’s Motorola brand
These efforts demonstrate a strong operational foundation, consistent service delivery, and a continued focus on performance improvement aligned to Lenovo’s global standards.
As Lenovo continues to expand its device ecosystem and customer base, Harte Hanks remains focused on delivering scalable, insight-driven customer care solutions that support growth, efficiency, and customer loyalty.
This marks the first time Harte Hanks has received this recognition from Lenovo and reinforces its role as a trusted partner in delivering high-performance, future-ready customer experience solutions.
About Harte Hanks
Harte Hanks (NASDAQ:HHS) is a global customer experience company that delivers data-driven insights, customer care, fulfillment, and omnichannel engagement solutions to help brands better understand, attract, and serve their customers.
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