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It's all about you.


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Think You've Mastered Customer Retention? Think Again. 

 

Did You Know?

It costs between 5X-25X as much to acquire a new customer as it does to retain a current customer.

           

Every interaction between a company and a customer needs to bring value. Our buyer's journey framework can help.

Human marketing in action

Sony Makes Marketing Human and Achieves Superior Results

Significant and varied marketplace disruptions were creating challenges for one of the world’s most innovative and enduring brands. Smartphones and content streaming were eating into this consumer brand’s sales of core product lines like cameras, stereo systems and music players, camcorders, and even TVs. The shift away from physical storefronts, and the rise of dominant online sellers like Amazon, added to the challenge of connecting with customers.

When the Microsoft UK Enterprise sales team were struggling to convert marketing leads into revenue and disengagement was high, we applied our data expertise to create a better customer experience and deliver a ten-fold increase in just seven months. How did we do it? Come and take a look.

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