Harte Hanks Health

We live and breathe the patient experience

Because whether you are a pharmaceutical manufacturer or healthcare provider, understanding patient behavior, how we view them as “whole people” both inside and outside their condition, determines patient choice and patient adherence. Understanding a patient’s motivation and decision-making architecture directly influences all outcomes.

At Harte Hanks Health, we’ve learned that success rests on getting to the very heart of your patient.

Patient support is as urgent as medical support.

Brand engagement in healthcare is likely to be a long, ongoing odyssey. Chronic engagements can last years or a lifetime. Even acute situations require ongoing patient support. Healthcare providers are constantly dealing with customer questions, clarification or complaints.

85%

of patient interactions regarding their pharmaceuticals and provider plans will occur without human exchange. While technology can drive down the cost of patient support, it can also drive away your patient if the experience is sub-optimal.

Harte Hanks Health, supported by a world-class technology stack, creates optimal patient-centric digital brand experiences. We have the digital platforms, tools and expertise to anticipate, accommodate, facilitate and advocate so that every patient feels cared for and heard. Within their digital channel of choice — a dedicated site or portal, SMS, chat or email. Our call center offers live phone support when the highest touch level is needed.

Our digital support solutions can also feed invaluable patient data back into the system to help continually improve the patient experience and enhance our marketing efforts.

Harte Hanks Health. Nothing but the patient.

All our competencies are viewed through this lens.
No matter how complex a program, what matters is unambiguous.
The patient defines your brand. Your brand owes its very existence to better patient outcomes.

Of the multiple vendors we engaged with to launch this program, Harte Hanks stood out because of their commitment to exceptional customer service and patient care, and based on how quickly they are able to execute technology solutions. They are true leaders in customer experience and have helped us achieve the strongest customer satisfaction ratings we’ve seen from our patients.

Client’s Senior Product ManagerPatient Experience, Healthcare Company