As a new frontier for many organizations, it can be hard to know what to expect when you enter the digital streaming marketplace.
Knowing all the components to set up a successful streaming program can be a daunting task at best. If the customer experience (CX) is not supported effectively, this will negatively impact the customer satisfaction (CSAT), and there is a high chance that this will lead to lost revenue. Unforeseen obstacles result from inexperience or poor planning—but we can help.
Based on our experience in a variety of industries, including high-traffic sports and leading entertainment brands, we’ve learned the seven key CX best practice considerations that can make or break your success. Here are some key points to consider.