Customer Support Channels to Master in 2018
Feb 15, 2018, 08:48 AM
By using social media as a customer support channel, you give customers the option to solve their issues when and how they want. You can also use social to proactively mine insights about your trending support issues.
We'll be updating this series with posts about the specific channels of customer support. Check out our first in the series: Social Media as a Customer Support Channel here.