Contact Center: Restaurant Chain Improves Satisfaction with Modern Customer Support

March 16, 2017

A prominent quick service restaurant (QSR) had a legacy contact center vendor whose agents serviced many other QSR’s just like them. They needed to design and enable a better overall support experience for their customers consistent across locations. This restaurant also needed to keep their franchise store locations engaged with the corporate office and vice versa.

Working with Harte Hanks, this QSR is now able to provide 24/ 7 customer support with a dedicated team and modern technology—to improve efficiency and customer satisfaction while providing real-time insight.