A smarter customer experience for a leading entertainment provider
May 10, 2016, 15:44 PM
A large entertainment provider was launching a subscription service to offer their live events online. A big portion of the millions of customers that had previously purchased each event on cable or satellite would now be purchasing a subscription to stream online. The organization needed a contact center partner that could quickly scale to handle all customer inquiries, including billing, product and technical support. The
partner also needed to provide customer support across multiple channels, including phone, email, chat and social, ensuring that each subscriber could properly stream the event on their device-of-choice and was satisfied with the service.