Don’t Just Dazzle with Great Streaming Content Only to Disappoint with Lackluster Customer Experience

Elevate your customer experience (CX) game to match your content prowess

1) Do you have a clearly-defined technology roadmap of how you want to support your customers?
2) Does your team currently utilize customer insights that consolidate all customer interactions and preferences?
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3) How do you characterize your team's ability to handle your streaming subscribers' service problems?
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4) Does your self-help content identify and prioritize customer access to the most frequently-accessed topics?
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5) Do you create customer-friendly content that’s easy to share (video, mobile, diagrams, step-thru processes, for example)?
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6) Do you have fully implemented multichannel solutions supporting your customer experience? (check all that apply)
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7) Do you feel confident you have the planning and resources strategies to anticipate the normal fluctuations in your business?
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