Major Sports Content Provider
Data Analytics, Customer Relationship Management, Customer Experience Development, Inbound Customer Care
Streaming of major sports events is growing at warp speed. To stay ahead of the growth, it’s critical for sports content providers to deliver consistent, positive support experiences for new and existing fans—from subscription to inquiries to contact center response times. Our client challenged us to deliver a flexible, scalable customer care solution that keeps fans happy, from the enormous spike in users on an opening day, through the playoffs, and beyond.