Contact Center | Harte Hanks


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Making it memorable

Contact Center

Our clients are under pressure to adapt to rapidly changing customer expectations. They now must deliver consistent, positive and rewarding interactions. Every time. Across the customer journey. We’ve used our 30 years of customer support experience to manage this transition to what we call an intelligently responsive contact center approach—using real-time data and predictive insights to interact with each customer in the most effective way, on the customer’s terms.

With “smartshoring” and multiple locations around the globe, we’re able to offer scalable and flexible, yet affordable contact center services that smooth each customer’s path to purchase—and keep them coming back for more.

Our top tips for creating slick customer interactions, using innovative technology

BENEFITS OF OUR CONTACT CENTER SERVICES

Extensive Experience

Extensive experience navigating complex and significant support launches, leveraging partners as appropriate

Business minded

Business-minded with industry expertise-particularly in retail, consumer, B2B, insurance and pharmaceuticals

Nimble and quickly

Nimble and quickly scalable with technology, staffing and planning

Consistent delivery

Consistent delivery from site to site

Customer Support in action

How building and training a team of 7,000 agents exceeded customer expectations by 430%

With a large entertainment provider gearing up to launch a subscription service to millions of customers, they needed a contact center that could scale quickly to handle all customer inquiries and offer technical support. We partnered with them to provide customer care across multiple channels: social, phone, email and chat. How? By sourcing and training 7,000 agents in a tight timeframe, surpassing customer expectations by 430%, and reducing handle times.

With a large entertainment provider gearing up to launch a subscription service to millions of customers, they needed a contact center that could scale quickly to handle all customer inquiries and offer technical support. We partnered with them to provide customer care across multiple channels: social, phone, email and chat. How? By sourcing and training 7,000 agents in a tight timeframe, surpassing customer expectations by 430%, and reducing handle times.

THE FULL STORY

See how we can improve your interactions, enhance your customer experiences and optimize your business results.