Meet Our Team - Leadership at Harte Hanks
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About

Our Leaders

Do something with passionate people.

 

meet the team

At its core, the ultimate goal of interaction is action. Nobody understands this better than the Harte Hanks Executive team.

And while their talent and experience in creating brand success stories ranks with the best, it’s their passion to understand people - and help clients do the same - that truly sets them apart.

 
Karen Puckett
President and CEO
Doug Shepard
Chief Financial Officer
Shirish Lal
Chief Operating Officer
Chief Technology Officer
Frank Grillo
Chief Marketing Officer
Andrew Harrison
Senior
Vice President
Robert Munden
SVP, General Counsel
& Secretary
Robert Neill
Chief Information Officer
Interim Leader, Trillium Software
Joseph Voica
SVP, Sales

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Karen Puckett

President and CEO

 

Smart customer interactions start with smart business leaders. Karen has an experienced track record for winning and she knows our business inside and out. Not only has Karen been a director of Harte Hanks since 2009, she also brings nearly five years of COO and president experience in the telecom, cloud and managed services industries in both consumer and business segments, stemming from her time at CenturyLink, Inc. During her tenure, she was instrumental in leading the company’s transformation from a local telephone business to an industry leader in advanced communications services, and driving revenue growth from $1.5 billion to more than $18 billion. Karen has a proven track record of successfully growing a company both organically and through acquisitions (she’s overseen 15 of them) and in navigating a business through shifts in industry dynamics. In addition to serving on the board of Harte Hanks, Karen also sits on the board of Entergy Corporation, a Fortune 500 electric utilities company.

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Doug Shepard

Chief Financial Officer

 

For Doug, it’s all about the money. He is responsible for all of our accounting, finance, investor relations, treasury and tax functions. Doug brings us experience in capital markets, mergers and acquisitions and financial management from his roles as CFO at HVHC, Inc. and EVP/CFO at Eye Care Centers of America, Inc. As part of our team, Doug has reduced debt and improved liquidity while maintaining dividend payments throughout financial crisis. He has also reorganized accounting and finance, reducing head count and increasing efficiency.

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Shirish Lal

Chief Operating Officer
Chief Technology Officer

Every great operation needs a leader who can deliver. Shirish Lal is our man in charge of customer delivery and technology. With extensive experience in marketing, technology, and process execution, Shirish leads our charge to deliver analytics-driven, customer-centric marketing services to our clients. As COO & CTO, he has responsibility for Harte Hanks’ strategic direction, product and technology roadmaps, service delivery, information technology and corporate development.

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Frank Grillo

Chief Marketing Officer

 

Behind every great brand is a creative mastermind. As Chief Marketing Officer for Harte Hanks, Frank Grillo brings creativity and an emphasis on customer centricity to the brand. Frank is laser-focused on two of our clients’ critical needs—defining solutions for digital and data, and raising the Harte Hanks profile with external audiences like media, analysts and investors. He also works hand-in-hand with our sales organization to support and grow current and prospective clients. With more than 25 years of sales and marketing experience, Frank has helped many brands expand and transition their marketing strategies through periods of significant change, innovation and disruption in the marketplace. He’s also had a hand in more than 15 acquisitions over the course of his career, and he has become an expert at blending two brands together, retaining the best of each company and forging sales success alongside current products and solutions.

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Andrew Harrison

Senior Vice President

 

Aligning the business. Driving results. Andrew shares responsibility for leading Harte Hanks operations and is directly responsible for Customer Experience Support, delivering customer support, demand generation, and back office marketing services to some of the world’s best-loved brands. With almost 20 years at the company, Andrew brings a well-rounded perspective on the business and approach to leadership. He prides himself on his authenticity, positive energy and his ability to create and sustain high-performing teams. Andrew has helped to lead change at Harte Hanks through acquisitions, functional consolidations, and process improvement—delivering improved top- and bottom-line performance.

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Robert Munden

Senior Vice President, General Counsel and Secretary

 

It’s always helpful to have a lawyer in the family—Robert fills that role for us. He is responsible for corporate leadership, contracts, real estate, and legal and regulatory compliance. He is driving change to the Harte Hanks legal and privacy support functions to make sure we are well positioned for market and client challenges. Leveraging extensive legal experience at marketing services companies Naviant, TNS and Safeguard Scientifics, Robert has managed impressive Harte Hanks projects, including the sale of Shoppers and our corporate debt financings.

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Robert Neill

Chief Information Officer
Interim Leader, Trillium Software

 

Problem solving. Risk Management. Ability to bridge business needs to technology solutions. Robert brings these skills to Harte Hanks to enable efficient operations through technology. He is also responsible for maintaining the stable, secure IT environment he worked to create. With a consultative approach from his days at Big 4 firm KPMG Consulting, Robert avoids technology for technology’s sake and focuses on how IT can improve business performance. Since joining the team, Robert has consolidated multiple IT support groups across Harte Hanks, resulting in cost efficiencies and a more consistent level of service.

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Joseph Voica

Senior Vice President, Sales

 

Joe didn’t have much selling to do when it came to proving his worth and leadership to our sales team. With over 25 years of experience in senior management roles, he has a consistent record of leading and building high-performing, global teams that drive top and bottom line results. In roles like Senior Vice President of Global Sales, Sales Support and Partners at MasterCard Worldwide, and Vice President of Sales at Experian, Joe has developed keen leadership, strategic planning and team building skills that he uses to head up all sales activity for Harte Hanks.

 
 
 
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